EUA Archives - Critical Spare Parts https://www.criticalspareparts.com/faq_category/eua/ Fri, 29 Aug 2025 09:51:05 +0000 en-GB hourly 1 https://wordpress.org/?v=6.8.3 How can I cancel my order? https://www.criticalspareparts.com/faq-items/how-can-i-cancel-my-order/ https://www.criticalspareparts.com/faq-items/how-can-i-cancel-my-order/#respond Fri, 29 Aug 2025 09:51:05 +0000 https://www.criticalspareparts.com/?post_type=avada_faq&p=537 If you wish to cancel your order, you can contact your dedicated Customer Support Executive using the details found on the bottom of your order confirmation. All order cancellations are subject to approval by EU Automation. For more information on our cancellation policy, click here.

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]]> If you wish to cancel your order, you can contact your dedicated Customer Support Executive using the details found on the bottom of your order confirmation.

All order cancellations are subject to approval by EU Automation.

For more information on our cancellation policy, click here.

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]]> https://www.criticalspareparts.com/faq-items/how-can-i-cancel-my-order/feed/ 0 Who can I contact if something goes wrong? https://www.criticalspareparts.com/faq-items/who-can-i-contact-if-something-goes-wrong/ https://www.criticalspareparts.com/faq-items/who-can-i-contact-if-something-goes-wrong/#respond Fri, 29 Aug 2025 09:50:54 +0000 https://www.criticalspareparts.com/?post_type=avada_faq&p=535 Our experienced Customer Support Team are on hand to help with any problems or questions that you may have once you have placed an order. The direct contact details for your Customer Support Executive can be found on the bottom of your order confirmation.

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]]> Our experienced Customer Support Team are on hand to help with any problems or questions that you may have once you have placed an order.

The direct contact details for your Customer Support Executive can be found on the bottom of your order confirmation.

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]]> https://www.criticalspareparts.com/faq-items/who-can-i-contact-if-something-goes-wrong/feed/ 0 What is your returns policy? https://www.criticalspareparts.com/faq-items/what-is-your-returns-policy/ https://www.criticalspareparts.com/faq-items/what-is-your-returns-policy/#respond Fri, 29 Aug 2025 09:50:39 +0000 https://www.criticalspareparts.com/?post_type=avada_faq&p=533 For any reason if you are unhappy with the part(s) you have received (subject to Terms and conditions) you can make use of our 7 day return-to-base policy for an exchange or full refund. For further details about our Returns Policy please visit our policy pages here.

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]]> For any reason if you are unhappy with the part(s) you have received (subject to Terms and conditions) you can make use of our 7 day return-to-base policy for an exchange or full refund.

For further details about our Returns Policy please visit our policy pages here.

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]]> https://www.criticalspareparts.com/faq-items/what-is-your-returns-policy/feed/ 0 Why can’t I see a picture of the part I want? https://www.criticalspareparts.com/faq-items/why-cant-i-see-a-picture-of-the-part-i-want/ https://www.criticalspareparts.com/faq-items/why-cant-i-see-a-picture-of-the-part-i-want/#respond Fri, 29 Aug 2025 09:50:26 +0000 https://www.criticalspareparts.com/?post_type=avada_faq&p=531 As the parts that we stock can be provided in a variety of conditions, such as new, refurbished, or obsolete, the part that you receive may not always perfectly reflect an image that you have seen on our website.

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]]> As the parts that we stock can be provided in a variety of conditions, such as new, refurbished, or obsolete, the part that you receive may not always perfectly reflect an image that you have seen on our website.

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]]> https://www.criticalspareparts.com/faq-items/why-cant-i-see-a-picture-of-the-part-i-want/feed/ 0 How many parts do you stock? https://www.criticalspareparts.com/faq-items/how-many-parts-do-you-stock/ https://www.criticalspareparts.com/faq-items/how-many-parts-do-you-stock/#respond Fri, 29 Aug 2025 09:50:04 +0000 https://www.criticalspareparts.com/?post_type=avada_faq&p=529 We have an extensive stock base consisting of thousands of new, reconditioned, and obsolete automation parts including those from leading manufacturers such as Siemens, ABB, Schneider, Mitsubishi and more. If you are unable to find what you are looking for then don’t panic. We work with a global network of specialist suppliers, meaning that we [...]

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]]> We have an extensive stock base consisting of thousands of new, reconditioned, and obsolete automation parts including those from leading manufacturers such as Siemens, ABB, Schneider, Mitsubishi and more.

If you are unable to find what you are looking for then don’t panic. We work with a global network of specialist suppliers, meaning that we can produce a tailored quote for you, even if the part is not listed on our website.

Search our collection of new, obsolete, and reconditioned parts here.

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]]> https://www.criticalspareparts.com/faq-items/how-many-parts-do-you-stock/feed/ 0 Why should I consider sourcing a reconditioned part? https://www.criticalspareparts.com/faq-items/why-should-i-consider-sourcing-a-reconditioned-part/ https://www.criticalspareparts.com/faq-items/why-should-i-consider-sourcing-a-reconditioned-part/#respond Fri, 29 Aug 2025 09:49:52 +0000 https://www.criticalspareparts.com/?post_type=avada_faq&p=527 Sourcing a reconditioned part means that you can get a fully tested and warranty protected component for only a fraction of the price of a new unit. We can supply thousands of reconditioned parts, meaning that you don’t always have to pay out large sums of money in order to combat unplanned downtime. Want to [...]

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]]>

Sourcing a reconditioned part means that you can get a fully tested and warranty protected component for only a fraction of the price of a new unit. We can supply thousands of reconditioned parts, meaning that you don’t always have to pay out large sums of money in order to combat unplanned downtime.

Want to find out more information about how a reconditioned part could be the right solution for you? Get in touch with our team today.

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]]> https://www.criticalspareparts.com/faq-items/why-should-i-consider-sourcing-a-reconditioned-part/feed/ 0 Do you offer trade credit agreements? https://www.criticalspareparts.com/faq-items/do-you-offer-trade-credit-agreements/ https://www.criticalspareparts.com/faq-items/do-you-offer-trade-credit-agreements/#respond Fri, 29 Aug 2025 09:49:25 +0000 https://www.criticalspareparts.com/?post_type=avada_faq&p=525 Yes, we recognise that trade credit is an essential part of business and offer credit agreements on request, subject to status. For further details please get in touch.

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]]> Yes, we recognise that trade credit is an essential part of business and offer credit agreements on request, subject to status. For further details please get in touch.

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]]> https://www.criticalspareparts.com/faq-items/do-you-offer-trade-credit-agreements/feed/ 0 What payment options and currencies do you accept? https://www.criticalspareparts.com/faq-items/what-payment-options-and-currencies-do-you-accept/ https://www.criticalspareparts.com/faq-items/what-payment-options-and-currencies-do-you-accept/#respond Fri, 29 Aug 2025 09:49:15 +0000 https://www.criticalspareparts.com/?post_type=avada_faq&p=523 To make your purchase as easy as possible we offer a variety of payment options including bank transfer, cheques, and PayPal. We also accept most major credit and debit cards including Visa, MasterCard and American Express. We can accept payments in most major world currencies; however, we do prefer payments to be made in US [...]

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]]> To make your purchase as easy as possible we offer a variety of payment options including bank transfer, cheques, and PayPal. We also accept most major credit and debit cards including Visa, MasterCard and American Express.

We can accept payments in most major world currencies; however, we do prefer payments to be made in US dollar (USD), pound sterling (GBP) or euro (EUR), where possible. Payments made in other currencies may be subject to additional charges.

All transactions are handled securely by HSBC and HSBC Merchant Services.

Find more regarding payments here.

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]]> https://www.criticalspareparts.com/faq-items/what-payment-options-and-currencies-do-you-accept/feed/ 0 How long will it take for my part to arrive? https://www.criticalspareparts.com/faq-items/how-long-will-it-take-for-my-part-to-arrive/ https://www.criticalspareparts.com/faq-items/how-long-will-it-take-for-my-part-to-arrive/#respond Fri, 29 Aug 2025 09:49:02 +0000 https://www.criticalspareparts.com/?post_type=avada_faq&p=521 We understand the importance of speed in a critical breakdown situation so, wherever possible, we strive to dispatch parts on the same day as an order is placed. However, each case is dealt with on an individual basis and factors such as the condition of the part or where it is being sourced from, can [...]

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]]> We understand the importance of speed in a critical breakdown situation so, wherever possible, we strive to dispatch parts on the same day as an order is placed. However, each case is dealt with on an individual basis and factors such as the condition of the part or where it is being sourced from, can affect the speed in which we can operate.

All details relating to the delivery timescale will be made very clear on your quotation.

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]]> https://www.criticalspareparts.com/faq-items/how-long-will-it-take-for-my-part-to-arrive/feed/ 0 Do you offer global delivery? https://www.criticalspareparts.com/faq-items/do-you-offer-global-delivery/ https://www.criticalspareparts.com/faq-items/do-you-offer-global-delivery/#respond Fri, 29 Aug 2025 09:48:50 +0000 https://www.criticalspareparts.com/?post_type=avada_faq&p=519 Yes. We have local distribution centres located on all major continents allowing us to provide swift global delivery of parts to any corner of the world. Find more information on delivery & shipping here.

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]]> Yes. We have local distribution centres located on all major continents allowing us to provide swift global delivery of parts to any corner of the world.

Find more information on delivery & shipping here.

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